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Website Powered by Registered Merchant

About Our Merchant

Welcome to Jimat App, a digital commerce platform proudly operated by FFM Mega Resources Sdn. Bhd., a company duly registered in Malaysia.

As the registered merchant responsible for the operation of Jimat App, FFM Mega Resources Sdn. Bhd. is committed to providing customers with a secure, reliable, transparent, and trustworthy online shopping experience. We believe that building customer confidence begins with maintaining high standards of integrity, accountability, and responsible business practices.

Our platform has been developed to enable consumers throughout Malaysia to conveniently purchase selected products and services through a secure digital environment while working with authorised merchants, suppliers, logistics partners, financial institutions, and payment service providers.

Registered Merchant Information

Registered Merchant

FFM Mega Resources Sdn. Bhd.

Business Registration Number (BRN)

[Insert Company Registration Number]

Registered Business Address

[Insert Full Registered Business Address]

Official Website

www.ffmegaresources.com

Customer Service Hotline

[Insert Phone Number]

Customer Service Email

[Insert Email Address]

Our Commitment

FFM Mega Resources Sdn. Bhd. is committed to conducting business in accordance with Malaysian laws and recognised industry standards.

We continuously strive to:

  • Deliver a safe and convenient shopping experience.

  • Maintain transparent business practices.

  • Protect customer information.

  • Provide responsive customer support.

  • Ensure fair and responsible trading.

  • Improve the quality and reliability of our digital services.

  • Work with reputable merchants and service providers.

  • Continuously enhance the performance and security of our Platform.

Customer trust remains one of our highest priorities.

Secure Payment Processing

The security of customer payments is fundamental to our business.

Payments made through Jimat App are processed using authorised third-party payment service providers that employ industry-recognised security measures to safeguard financial transactions.

Depending on the selected payment method, customers may be required to complete additional authentication procedures, including One-Time Passwords (OTP), Secure Authentication, or other verification methods provided by their financial institution.

For security purposes, customers should only make payments through the official Jimat App platform and should never disclose confidential banking information, including:

  • Online banking passwords;

  • Debit or Credit Card PINs;

  • Card CVV/CVC security codes;

  • One-Time Passwords (OTP);

  • TAC codes; or

  • Internet banking credentials.

FFM Mega Resources Sdn. Bhd. will never request such confidential information through telephone calls, email, SMS, messaging applications, or social media.

Customer Protection

We are committed to protecting our customers by implementing operational procedures designed to promote safe and secure transactions.

Our customer protection measures include:

  • Secure payment processing;

  • Transaction verification;

  • Fraud monitoring;

  • Customer identity verification where necessary;

  • Secure communication channels;

  • Complaint management procedures;

  • Refund assessment procedures;

  • Continuous monitoring of suspicious activities.

Where fraudulent activity is suspected, we reserve the right to suspend transactions, request additional verification, or cooperate with financial institutions and relevant authorities in accordance with applicable laws.

Data Protection

Protecting customer information is an important responsibility.

Personal information collected through Jimat App is handled in accordance with the Personal Data Protection Act 2010 (PDPA) and our Privacy Policy.

Customer information is collected only for legitimate business purposes, including:

  • Account registration;

  • Order processing;

  • Payment processing;

  • Delivery fulfilment;

  • Customer support;

  • Fraud prevention;

  • Legal and regulatory compliance;

  • Service improvement.

We take reasonable administrative, technical, and organisational measures to safeguard customer information against unauthorised access, disclosure, misuse, alteration, or destruction.

Business Integrity

FFM Mega Resources Sdn. Bhd. is committed to conducting business ethically and responsibly.

We believe in:

  • Honesty;

  • Transparency;

  • Accountability;

  • Fair dealing;

  • Customer satisfaction;

  • Continuous improvement;

  • Regulatory compliance.

We expect the same standards from our merchants, suppliers, logistics partners, and service providers.

Responsible Commerce

As a responsible digital commerce platform, Jimat App seeks to create value for customers by providing access to products and services through a secure and user-friendly environment.

We continuously review our operational procedures to improve:

  • Service quality;

  • Platform reliability;

  • Transaction security;

  • Merchant performance;

  • Customer experience;

  • Technology infrastructure.

Our objective is to establish long-term trust with customers throughout Malaysia.

Compliance

FFM Mega Resources Sdn. Bhd. is committed to complying with all applicable Malaysian laws, regulations, and industry requirements relevant to our operations.

Where applicable, we cooperate with financial institutions, payment service providers, regulatory authorities, and law enforcement agencies to support lawful investigations and maintain the integrity of our Platform.

Customer Support

Our Customer Service Team is available to assist customers with enquiries relating to:

  • Orders;

  • Payments;

  • Deliveries;

  • Refunds;

  • Account management;

  • Technical support;

  • General enquiries.

We aim to respond to customer enquiries promptly and professionally.

Contact Information

For enquiries relating to Jimat App or this website, please contact:

FFM Mega Resources Sdn. Bhd.

Business Registration Number (BRN):
[Insert Company Registration Number]

Registered Business Address:
[Insert Full Registered Business Address]

Customer Service Hotline:
[Insert Phone Number]

Customer Service Email:
[Insert Email Address]

Website:
www.ffmegaresources.com

Operating Hours

Monday – Friday: 9:00 AM – 6:00 PM (Malaysia Time)

Saturday: 9:00 AM – 1:00 PM (Malaysia Time)

Sunday & Public Holidays: Closed

Our Promise

At FFM Mega Resources Sdn. Bhd., we recognise that trust is earned through consistent service, responsible business practices, and a commitment to customer satisfaction.

Every transaction completed through Jimat App reflects our dedication to providing a secure, transparent, and dependable digital commerce platform for customers across Malaysia.

We sincerely thank you for placing your trust in Jimat App and look forward to serving you with professionalism, integrity, and excellence.

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