Contact Us

Welcome to Jimat App

Thank you for choosing Jimat App, a digital platform operated by FFM Mega Resources Sdn. Bhd. We appreciate your trust in our services and are committed to providing a secure, reliable, and convenient shopping experience for customers throughout Malaysia.

At Jimat App, customer satisfaction is one of our highest priorities. We believe that excellent customer support is an essential part of delivering a quality digital service. Whether you require assistance with your account, orders, payments, deliveries, cashback, promotions, or technical matters, our Customer Service Team is ready to assist you promptly and professionally.

Our commitment extends beyond simply resolving enquiries. We continuously improve our platform, customer support processes, and operational standards to ensure that every customer enjoys a smooth and trustworthy experience when using Jimat App.

Customer Service Operating Hours

Our Customer Support Team is available during the following operating hours:

Monday – Friday

9:00 AM – 6:00 PM (Malaysia Time)

Saturday

9:00 AM – 1:00 PM (Malaysia Time)

Sunday & Public Holidays

Closed

Enquiries submitted outside our operating hours will be attended to on the next available business day.

During festive seasons, public holidays, promotional campaigns, or periods of exceptionally high enquiry volumes, response times may be slightly longer than usual. We appreciate your patience and understanding.

Contact Information

Customer Service Hotline

[Insert Phone Number]

Customer Service Email

[Insert Email Address]

For faster assistance, customers are encouraged to include the following information when contacting us:

Full Name
Registered Mobile Number
Registered Email Address
Order Number (if applicable)
Transaction Reference Number (if applicable)
Description of the issue
Supporting screenshots or documents where necessary

Providing complete information enables us to verify your enquiry more efficiently and reduce processing time.

Customer Support Services

Our Customer Service Team can assist with enquiries including but not limited to:

Account Assistance

Account registration
Login issues
Password reset
Mobile number updates
Email address updates
Account verification
Account security concerns

Orders

Order status enquiries
Order confirmation
Order modification (where applicable)
Order cancellation requests
Missing orders
Duplicate orders

Payments

Successful payment verification
Failed transactions
Pending payments
Duplicate payments
Payment gateway enquiries
Payment confirmation

Delivery

Delivery tracking
Delivery delays
Incorrect delivery
Damaged parcel
Missing items
Delivery rescheduling (where available)

Refunds

Refund eligibility
Refund processing
Refund status
Cancelled orders
Merchant cancellation
Payment reversal enquiries

Promotions & Rewards

Cashback enquiries
Voucher redemption
Promotional campaigns
Reward points
Discount eligibility
Campaign terms

Technical Support

Mobile application issues
Website access issues
Login errors
Bug reporting
Performance issues
System feedback

General Enquiries

We also welcome:

Suggestions
Business collaborations
Merchant enquiries
Partnership opportunities
Media enquiries
Corporate enquiries

Expected Response Time

We strive to provide timely responses to all customer enquiries.

Our service targets are as follows:

Type of EnquiryEstimated Response Time

General EnquiryWithin 1 Business Day

Order Enquiry1–3 Business Days

Payment Enquiry1–5 Business Days

Refund Enquiry3–14 Business Days

Technical Issue3–7 Business Days

Complex cases involving banks, payment service providers, logistics companies, merchants, or third-party service providers may require additional investigation before a final resolution can be provided.

Customer Responsibilities

To help us serve you better, customers are requested to:

Provide accurate personal information.
Ensure delivery addresses are correct.
Keep account login credentials confidential.
Notify us immediately if unauthorized account activity is detected.
Cooperate during identity verification where necessary.
Retain proof of payment until the order has been successfully completed.

Failure to provide sufficient information may delay the investigation and resolution of your enquiry.

Fraud Prevention & Security

Protecting our customers is a key priority.

FFM Mega Resources Sdn. Bhd. will never request any of the following through telephone calls, SMS, WhatsApp, email, or social media:

Online banking passwords
ATM PIN numbers
Debit or Credit Card PIN
CVV/CVC security codes
One-Time Password (OTP)
TAC codes
Full banking credentials

If you receive any suspicious communication claiming to represent Jimat App, please do not disclose any personal or financial information. Contact our Customer Service immediately using the official contact information provided on this page.

Privacy Commitment

All information submitted through our customer support channels will be handled confidentially.

Information collected will only be used for purposes including:

Identity verification
Order verification
Payment verification
Complaint resolution
Fraud prevention
Service improvement
Compliance with applicable Malaysian laws

We are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) and our Privacy Policy.

Service Quality Commitment

At Jimat App, we continuously invest in improving our services, technology, and customer experience.

Our commitment includes:

Reliable customer support
Secure payment processing
Transparent business practices
Fair dispute resolution
Continuous platform improvements
Reliable delivery coordination
Protection of customer information
Compliance with Malaysian regulations

We believe that trust is earned through consistent service quality and responsible business practices.

Customer Feedback

Your feedback helps us improve.

We welcome suggestions, compliments, and constructive feedback regarding our platform, products, services, and customer support.

Every submission is reviewed by the relevant department and may contribute to future enhancements of Jimat App.

Business Collaboration

Businesses interested in partnering with Jimat App may contact us regarding:

Merchant partnerships
Product supply
Distribution
Logistics services
Corporate programmes
Strategic collaborations
Government initiatives
Community programmes

Our business development team welcomes opportunities that align with our mission of providing affordable essential goods and delivering greater value to consumers throughout Malaysia.

Our Commitment to Malaysia

As a Malaysian company, FFM Mega Resources Sdn. Bhd. is committed to delivering a trusted digital platform that supports consumers across the nation.

We continuously work with merchants, payment providers, logistics partners, technology providers, and regulatory stakeholders to ensure Jimat App remains secure, efficient, transparent, and customer-focused.

Whether you are making your first purchase or have been using Jimat App for years, we thank you for your trust and look forward to serving you.

We remain committed to delivering a safe, reliable, and enjoyable experience for every customer throughout Malaysia.