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Shipping & Fulfilment Policy

1. Introduction

This Shipping & Fulfilment Policy ("Policy") outlines the terms governing the processing, fulfilment, shipping, and delivery of products purchased through Jimat App, operated by FFM Mega Resources Sdn. Bhd. ("Company", "we", "our", or "us").

Our objective is to provide customers throughout Malaysia with a reliable, transparent, and efficient delivery experience. We work closely with our merchants, suppliers, warehouses, and logistics partners to ensure that products are delivered safely and within reasonable delivery timeframes.

By placing an order through Jimat App, you acknowledge that you have read, understood, and agreed to this Shipping & Fulfilment Policy.

2. Our Commitment

At Jimat App, we understand that timely and reliable delivery is an essential part of customer satisfaction.

We continuously improve our fulfilment processes by working with trusted logistics partners, participating merchants, and technology providers to ensure orders are processed accurately, securely, and efficiently.

While we strive to meet all estimated delivery timelines, unforeseen circumstances beyond our control may occasionally affect delivery schedules.

3. Service Coverage

Jimat App currently provides delivery services within areas supported by our participating merchants and logistics partners throughout Malaysia.

Delivery availability may vary depending on:

  • Customer's delivery address

  • Merchant operating location

  • Product availability

  • Delivery partner coverage

  • Government regulations

  • Weather conditions

  • Special operational restrictions

Certain remote or rural areas may require additional delivery time or may not currently be serviceable.

Service coverage may be expanded or modified without prior notice as our logistics network continues to grow.

4. Order Processing

Orders are processed after successful payment verification.

Once payment has been confirmed, your order enters our fulfilment process, which may include:

  • Payment verification

  • Fraud screening

  • Merchant confirmation

  • Inventory allocation

  • Product picking

  • Quality inspection

  • Packing

  • Shipment preparation

  • Courier collection

Orders received after business hours, weekends, or public holidays may be processed on the next business day.

5. Processing Time

Under normal operating conditions:

  • Most orders are processed within 1 to 2 business days.

  • Certain products requiring special sourcing may require additional processing time.

  • Large promotional campaigns may result in higher order volumes and longer processing periods.

Customers will be notified where significant delays are anticipated.

6. Delivery Time

Estimated delivery times are provided as a general guide only.

Typical delivery estimates are:

Peninsular Malaysia

1–5 Business Days

Sabah & Sarawak

3–10 Business Days

Remote Areas

Delivery may require additional time depending on courier accessibility.

Actual delivery time may vary depending on:

  • Merchant processing time

  • Courier capacity

  • Public holidays

  • Peak shopping seasons

  • Weather conditions

  • Customs or regulatory inspections (where applicable)

  • Other unforeseen operational circumstances

Estimated delivery dates are not guaranteed.

7. Delivery Charges

Delivery fees, where applicable, will be displayed before customers complete payment.

Delivery charges may vary based on:

  • Delivery location

  • Product weight

  • Package dimensions

  • Number of items

  • Merchant location

  • Promotional campaigns

  • Special handling requirements

From time to time, Jimat App may offer:

  • Free Shipping Campaigns

  • Discounted Delivery Promotions

  • Voucher-based Shipping Discounts

Such promotions remain subject to their respective campaign terms and conditions.

8. Order Tracking

Where available, customers will receive shipment updates through:

  • Jimat App

  • Email notifications

  • SMS notifications

  • Courier tracking system

Tracking information is generally made available after the parcel has been collected by the courier.

Tracking updates are dependent upon our logistics partners and may not always update in real time.

9. Delivery Address

Customers are responsible for ensuring that all delivery information provided is complete and accurate.

This includes:

  • Recipient Name

  • Mobile Number

  • Delivery Address

  • Postal Code

  • State

  • Special delivery instructions (if applicable)

Jimat App shall not be responsible for delays or failed deliveries resulting from inaccurate or incomplete information provided by customers.

10. Recipient Availability

Customers should ensure that someone is available to receive the order during the expected delivery period.

If no recipient is available:

  • The courier may attempt redelivery.

  • The parcel may be left at an approved collection point where permitted.

  • Additional delivery charges may apply.

  • Orders may be returned to the merchant after unsuccessful delivery attempts.

Policies vary depending on the courier service provider.

11. Failed Delivery

A delivery may be considered unsuccessful due to:

  • Incorrect address

  • Incomplete address

  • Recipient unavailable

  • Delivery refused

  • Restricted access

  • Safety concerns

  • Natural disasters

  • Courier operational issues

Where applicable, Jimat App or the courier may contact the customer to arrange another delivery attempt.

Additional charges may apply for repeated delivery attempts.

12. Partial Deliveries

Certain orders may arrive in multiple shipments.

This may occur when:

  • Products originate from different merchants.

  • Stock becomes available at different times.

  • Certain items require separate handling.

  • Products have different storage requirements.

Customers will only be charged once during checkout unless otherwise stated.

13. Product Availability

All products displayed on Jimat App remain subject to stock availability.

Despite our best efforts, inventory discrepancies may occasionally occur.

Where an ordered item becomes unavailable after payment:

  • Customers may be offered an alternative product.

  • Customers may choose to remove the unavailable item.

  • A refund will be processed for unavailable products where necessary.

14. Quality Assurance

Before shipment, participating merchants are expected to:

  • Verify product quality

  • Check expiry dates where applicable

  • Ensure correct quantity

  • Ensure proper packaging

  • Ensure products are safe for transportation

Although we work with reputable merchants, customers should inspect all items upon receipt.

15. Damaged Items

If products arrive:

  • Damaged

  • Broken

  • Leaking

  • Torn

  • Defective

Customers should:

  • Take clear photographs immediately.

  • Retain the original packaging.

  • Contact Customer Service within 24 hours after delivery.

Failure to report promptly may affect our ability to investigate.

16. Missing or Incorrect Items

Customers should inspect their orders immediately upon receipt.

If:

  • Items are missing

  • Wrong items delivered

  • Incorrect quantity received

Customers should notify Jimat App within 24 hours of delivery.

Supporting photographs may be requested.

17. Perishable Products

Some products sold through Jimat App may include fresh or perishable goods.

Customers should:

  • Receive the products promptly.

  • Refrigerate items where appropriate.

  • Inspect products immediately.

  • Consume products according to manufacturer recommendations.

Jimat App cannot guarantee product quality where customers fail to receive deliveries promptly.

18. Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Extreme weather

  • Floods

  • Road closures

  • Traffic congestion

  • Public holidays

  • High order volumes

  • Merchant delays

  • Courier disruptions

  • Government restrictions

  • National emergencies

We appreciate customers' patience during such circumstances.

19. Refusal of Delivery

Customers may refuse delivery where:

  • Parcel is visibly damaged.

  • Incorrect order delivered.

  • Parcel appears tampered with.

Customers should immediately notify Customer Service and provide supporting photographs where possible.

20. Ownership & Risk

Ownership of products transfers to the customer upon successful delivery.

Risk of loss or damage passes to the customer once delivery has been completed to the address provided during checkout.

21. Delivery Partners

Jimat App works with various third-party logistics providers to facilitate nationwide deliveries.

The selection of courier services depends on:

  • Delivery destination

  • Product type

  • Merchant location

  • Operational efficiency

Courier assignments may change without prior notice.

22. Force Majeure

FFM Mega Resources Sdn. Bhd. shall not be liable for delivery delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Pandemics

  • War

  • Civil unrest

  • Government actions

  • National emergencies

  • Internet outages

  • Power failures

  • Logistics disruptions

We will make reasonable efforts to resume normal operations as soon as practicable.

23. Amendments

FFM Mega Resources Sdn. Bhd. reserves the right to amend this Shipping & Fulfilment Policy at any time.

The latest version will always be published on our official website.

Continued use of Jimat App following any amendments constitutes acceptance of the updated Policy.

24. Contact Us

If you have any enquiries relating to shipping, fulfilment, deliveries, or logistics, please contact:

FFM Mega Resources Sdn. Bhd.

Customer Service Hotline: [Insert Phone Number]

Email: [Insert Email Address]

Website: www.ffmegaresources.com

Operating Hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 1:00 PM

Sunday & Public Holidays: Closed

Our Customer Service Team is committed to ensuring that every order is handled professionally and that any delivery-related enquiries are resolved promptly and fairly.

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